Once upon a time there were a boy and girl who went to visit a little cottage in the country. They walked up to the porch, which was piled with old boxes and plant pots, and they pulled the clapper on the brass bell hanging by the door. A little troll opened the heavy wooden door and led them inside, then down into the cellar. The room there was piled high with books and boxes and shelves and tools. It smelled horrible, and there were cobwebs covering the windows as thick as curtains. The troll asked them what they wanted, and when they told him he said he could grant their wish for eighty pieces of gold. They left their computer with him and went away.
The troll is the hero in this story. He loaded Windows 7 onto my computer so I can work on my new client's cloud server.
The thing is, heroes look like ordinary people. (Although computer nerds who work out of their own homes are generally a little, shall we say extraordinary. I wasn't kidding about the smell and the cobwebs.)
My own knight in shining armor had already spent hours trying to install Windows 7 and then reloading all my other programs. As day turned to night, we found out that the copy of Windows 7 he had bought from eBay was counterfeit, sold to us by an evil villainess in North Miami Beach!
I imagine her with a bald head, bad skin and snaggly teeth (the bitch!), but she could just as easily look like a cheerleader or a soccer mom. Because villains can look like ordinary people, too, like Bob Ewell in To Kill a Mockingbird or Mrs. Danvers in Rebecca or Tom Ripley in The Talented Mr. Ripley.
If you want to know the ending of my story, the evil bitch, I mean the seller, responded after about 36 hours with a poorly typed message saying she's sorry for our "bad experience" and she'll refund the money in a few days. Doesn't matter what she does now, we've reported her to eBay and Microsoft. They can throw her in a dungeon for all I care.
Because good always triumphs over evil.